CONTACT US
Thank you for visiting SPRURY.
If you have any questions about your order, shipping, returns, refunds, exchanges, sizing, product details, or after-sales support, please feel free to contact us. Our customer service team will be happy to help.
Customer Support
Brand Name: SPRURY
Email: email@sprury.com
Customer Service Hours: Monday–Friday, 9:00–18:00 China Standard Time (UTC+8)
Response Time: 1–2 business days
What We Can Help With
You can contact us for support related to:
- Order status and order updates
- Shipping information and delivery questions
- Returns, refunds, and exchange requests
- Size, fit, color, and product questions before purchase
- Product care or styling questions
- Missing, damaged, defective, or incorrect items
- Payment, billing, or checkout issues
- Address changes before shipment
- General after-sales support
Returns and Exchanges
If you need to return or exchange an item, please contact us first at email@sprury.com before sending anything back.
Please include your order number, the reason for your request, and clear photos if the item is damaged, defective, incorrect, or incomplete.
We will review your request and provide the correct return address and return instructions by email if your request is approved.
Please do not send items back without contacting us first, as returns sent to the wrong address or without prior approval may not be accepted or refunded.
Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos or videos, if the issue is related to a damaged, defective, incorrect, or missing item
Company Information
If you need company details, business information, legal information, or additional after-sales support, please contact us at email@sprury.com.